We maintain constant dialogue with our stakeholders; this helps us understand their needs, build trust and define value creation, as well as identify specific risks and opportunities for our business. We engage with our stakeholders through meetings, conferences, events and surveys. These may take place ad hoc or on a regular basis (i.e., quarterly or annually), and may be at organizational or project level, depending on the purpose. Maintaining engagement with stakeholders is the responsibility of individual business units and teams within KPMG N.V.
Defining our stakeholders
To identify our stakeholders, we use a 360° degree definition – i.e., any individual or group affecting our business, operations or performance or who, in turn, may be affected by our activities or decision-making. Using this definition, we recognize six separate stakeholder groups:
Clients (public, private and not-for-profit sectors)[1]
Employees (including professionals, graduates and other jobseekers)
Equity partners
Wider society (including Non-Governmental Organizations (NGOs) and local community groups)
Regulators, policymakers and other standard setters
Suppliers, business partners and other KPMG member firms
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Stakeholder group /methods of engagement |
Principal issues discussed (2021/2022) |
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Clients: |
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Client satisfaction surveys (including client care interviews) |
Digital audit (roll-out of KPMG Clara (new window)) |
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Client events |
Mandatory Firm Rotation (MFR) |
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Visits by Board members (as part of ‘client connect’ program) |
Advisory work related to ESG |
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Regular contact during audit/advisory engagements |
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Employees: |
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Global People Survey (supported by regular ‘pulse’ surveys) |
Work volume management |
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Dialogue with Works’ Council and KPMG Young Board Now |
Reward and recognition (including increase in fixed salaries) |
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Performance reviews, training, education and awareness programs, including our Vitality program |
Career paths for digital & technology |
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Regular internal communications and live events with senior management |
Well-being/safety at work |
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Careers section on website, in-house days and KPMG events for jobseekers and professionals |
Strategic workforce management |
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Partnerships with universities and business schools |
Diversity, leadership and unconscious bias |
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Psychological safety in the workplace |
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Equity partners: |
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Quarterly partner meetings |
Talent management, career development, skills needs and succession planning |
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General shareholder meetings/meetings with Management Board of Coöperatie KPMG U.A. |
Financial performance and performance on quality, people, innovation, market and operations |
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Performance reviews, training, education and awareness programs, including our Vitality program |
Changes to operating model (including digital workplace, more flexible allocation of resources) |
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Global People Survey and pulse surveys |
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Wider society: |
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Thought leadership through KPMG Insights, surveys and other publications |
KPMG group Impact Plan (new window) |
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Support for community initiatives, including volunteering and pro bono advice |
Support for community initiatives |
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Press releases and engagement with media |
Voluntary work (including mentoring and skills training) |
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Range of society issues addressed through KPMG Insights (new window) (including climate risk, healthcare, data science, innovation, cybersecurity etc.) |
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Regulators, policymakers and other standard setters: |
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Regular inspections by external regulators |
Audit quality and introduction of ISQM 1 (new window) |
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Participation in public conferences, events etc. |
New EU non-financial reporting requirements |
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Feedback given on proposed legislation and rule changes |
Continued public sector investment in infrastructure and healthcare |
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Quarterly meetings with the Dutch Authority for the Financial Markets (AFM) |
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Regular dialogue with Quartermasters and Finance Ministry |
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Suppliers, business partners and other KPMG member firms: |
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Regular engagement with suppliers and other business partners during projects |
Use of global resources (including KPMG Clara (new window)) |
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Regular dialogue with other KPMG member firms |
Pricing for goods and services (given recent rise in inflation) |
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Global projects (including KPMG Clara, and Connected, Powered, Trusted) |
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KPMG representation in professional and industry associations |
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- 1Also including clients’ stakeholders