Our goal is to increase long-term profitability – and to balance a short-term focus with the need for future growth. To do this, we believe firmly in investing in our business – our investment programme is targeted at our five strategic focus areas. We’re also looking at our operating model to find new ways of working more efficiently. As a company, we’re determined to emerge from the current Covid-19 crisis ahead of the curve, stronger and fitter than before. In 2020/2021, despite continued uncertainty over the pandemic, we reported a strong increase in both revenue and profits.
Reshape our organisation to become more agile in the way we work – in both our front and back offices
Continue sustainable growth
You can read more about our performance in this area here.