First, doing things right – in other words, making sure that we have the right culture and the right ‘tone at the top’. Also that our partners focus our teams on the most important risk areas. And that our engagements are carried out consistently and in line with the right professional standards.
Second, doing the right things – concentrating more on what affects our clients’ ability to create long-term value. Increasingly, that means sustainability, climate change and workforce diversity, and suggesting to clients ways of strengthening their systems, processes and controls.
And third, continuous improvement – measuring our own performance and continuing to improve where we can, and deploying digital technologies so our people can concentrate on what they do best: using their professional skills and judgement.
The importance of quality is embedded in our corporate culture, values and behaviour; these form the basis of our approach to quality – particularly important during difficult times like the recent Covid-19 pandemic. Audit quality is also the main factor in deciding assignments, promotions and remuneration.